The Ponderosa Ridge is an exclusive property where every guest reservation is both important and special to us. If your travel plans change and you must cancel your reservation, please call us at least 3 (three) days* prior to your arrival date to cancel your reservation.
In the unlikely event that you must cancel with less than three (3) days* notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. If we can rebook your room(s), a full or partial refund will be made.
Deposit: First night stay will be collected at time of booking.
Rates/policies are subject to change and vary during high impact periods and special requests. *A 30 day cancellation notice is required on whole house bookings and for some holidays and special events.
Check-in: 3:00 PM - 6:00 PM. If arriving outside of check-in times, please call to make arrangements.
Check-out: 11:00 AM.
Maximum Occupancy: Two persons per room. No cribs or roll-a-ways available. No children under 12 years of age, no exception. Children between the ages of 12-17 years of age may be accommodated, call or email before booking.
No Smoking Property: This is a non-smoking property, inside and outside. This includes, but not limited to: cigarettes, marijuana, and vaping. We are located in a very wooded area. Fire safety is extremely important. NOTE: There will be a $750 damage fee charged, to the credit card on file, if any substance is smoked or vaped in any room.
Pet Policy: Rover’s Room is the only over-night room that 2 dogs maximum are allowed, up to 40 pounds each. In making your reservations,please reserve Rover’s Room. If your dog weighs more than 40 pounds, or to see if another type of animal would be allowed, please contact the us directly [(530) 344-9220] to discuss.
GIFT CERTIFICATE POLICIES
Gift certificates must be presented at check-in along with a valid driver's license. Gift certificates are transferable. Any remaining amount on gift certificates can be used at a later day up to the expiration date. Gift certificates cannot be redeemed for cash.