LODGING POLICIES
We know the policies are a lot to read, but it is in your best interest to do so.
The Ponderosa Ridge is an exclusive property where every guest reservation is both important and special to us.
If your travel plans change, we ask that you call us at least 7 (seven) days prior to your arrival date to cancel or move, if possible, your reservation at no extra cost. So that others may reserve that room.
If you need to move or cancel your reservation within 2 (two) days of the arrival date, there is a $100 charge; change of date/cancellation fee. No shows will be charged full price!
Full payment will be taken upon check-in, by the credit card you reserved the room on or by cash only. No checks will be accepted.
If you shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. If we can re-book your room(s), a full or partial refund may be made.
Rates/policies are subject to change and vary during high impact periods and special requests.
Check-in: 3:00 PM - 6:00 PM. If arriving outside of check-in times, please call to make arrangements. All PHONES and computers GO SILENT AT 8:58 PM. Absolutely no check-ins after 8:59 PM.
Hot Breakfast is served at 9:00 AM no exceptions.
Check-out: 11:00 AM. There will be a $50 will be charged if checking out after 11:00am (even 5 mins. after).
Maximum Occupancy: Two persons per room. No cribs or roll-a-ways available. More than two guests in one bed, or sleeping on the guest room floor, is not permitted. No children under 18 years of age, no exception.
Housekeeping: Before each check-in every room is thoroughly cleaned, and all bed linens and towels are removed and washed. However, during your stay there will be no daily housekeeping service. Please let us know if you need your towels or bottled water refreshed and any trash removed.
Hot Tub Rules: Hot tub is 24/7 please be quiet between the hours of 10:00pm - 8:00am. No Food in the hot tub room, drinks are okay. The hot tub is NOT a bathtub. Please do NOT use soap or shampoo or any oils.
No Smoking Property: This is a non-smoking property, inside and outside. This includes, but is not limited to: cigarettes, marijuana, and vaping. We are located in a very wooded area. Fire safety is extremely important. NOTE: There will be a $750 damage fee charged, to the credit card on file, if any substance is smoked or vaped in any room.
_______ Damages: You are guests in our bed & breakfast. We ask that you please respect the inn and belongings in it. We request for make-up removal, that the guests utilize the black colored washcloths and the make-up towelettes supplied in each bath rather than the white washcloths. You wouldn't take a white towel from your friend’s house and use it to wipe off your make-up. A stained towel takes time to clean and most times the towel will not be savable.
If damages incurred to the bed & breakfast during your stay, i.e., shades, furnishings, or food in the hot tub, stained bed linens or towels, rugs, lost/missing items etc. will be charged to your credit card on file ~ the innkeeper determines the charges which are non-negotiable and might vary depending on the actions taken ~ i.e., the need of a plumber, dry cleaning, total replacement of an item, etc.
______Kitchen: Kitchen is NOT open to guests, yes that includes: Refrigerator/Freezer, Microwave, Stove and Oven. Plan accordingly. Which requires keeping your perishables in your own cooler. Ice is not available for your cooler. There is a small wine/cooler refrigerator that guests may use in the common area. It does not lock.
Orchard Rules and Guidelines: The ground is uneven (rough terrain) please be mindful of where you are walking at all times. Wear proper shoes (sandals and flip-flops are not recommended). Please do not climb the trees or break branches to get to the fruit. Do Not step on or pull out the sprinklers and waterlines.
Personal Items Returned: If personal items are left behind, there will be a charge of $15.00 to the credit card on file, for sending back.
GIFT CERTIFICATE POLICIES
Gift certificates must be presented at check-in along with a valid driver's license. Gift certificates are transferable. Any remaining amount on gift certificates can be used at a later day up to the expiration date. Gift certificates cannot be redeemed for cash.
Thank you for understanding.
