As the coronavirus continues to have an impact around the world, it's important for us to communicate with you to show you the steps we are taking to help keep guests safe and healthy.
At Ponderosa Ridge, A Bed & Breakfast, we have always adhered to the highest cleaning standards possible. We have implemented additional measures in the face of COVID-19 to ensure that our guests feel a sense of safety and security when staying with us. We are confident that these extra measures and precautions make our B&B Property a safer place to stay so that you can enjoy your vacation or getaway.
For the safety of our guests, we have always had cleaning and sanitation procedures that comply with the CDC (Centers for Disease Control and Prevention), state and local guidelines, as well as those recommended by hospitality industry experts. Our goal is to ensure the utmost in cleanliness and hygiene at all times. Please read about our enhanced procedures below and please contact us (phone and email) if you have any questions regarding your reservation.
Guest Check-In and Check-Out We have implemented new check-in and check-out procedures for our guests' safety and convenience. Our reservation system collects payments and processes receipts electronically prior to guest arrivals, so the need for credit cards, pens, or papers to be exchanged at arrival will be limited. If a credit card needs to be run while a guest is checking in or out, we will have you read the card to us, thus limiting the need to hold/touch the credit card.
Check-In Innkeepers are on-site and will be happy to answer any inquiries that you might have while remaining at an appropriate distance.
Check-Out Since all charges are prepaid, there should be no need to settle balances due at the time of check out.
Breakfast The full breakfast service will continue as usual. The following changes will be employed:
Beverages (water and juice) will be served at the table.
Innkeepers will be wearing face coverings during breakfast service, and as always, washing their hands before and after every interaction with you.
Dietary restrictions must be expressed at the time of reservation.
Seating At any given seating, there will be no more than two (2) tables in use in the dining room, with the appropriate distance between tables and guests.
Guest Rooms We will employ a 24-hour interval between stays on all guest rooms to ensure safe time distancing between guest stays. Items such as decorative throw pillows, magazines, pens and notepads have been removed from the rooms. We will happily assist you if you request those items. Once a guest has checked-out,
The room will be stripped of all linens which are then as always washed and sanitized.
Beds will be remade as always with clean and sanitized linens.
Bathrobes as always are cleaned and sanitized.
All hard surfaces in the guest rooms will be cleaned as always with a sanitizing agent, including but not limited to doorknobs, light switches, drawer knobs, pull cords, etc.
Bathrooms will continue to be sanitized, including fixtures and glass shower doors. Once cleaned to our highest standard, each guest room will be locked and will remain so until you check-in.
Daily Housekeeping Service Daily housekeeping/room service will be discontinued at this time with exception of stays of five (5) days or longer. This will minimize staff need to access your room during a stay. Place the trash bin outside of your room to signal you want removal. Clean towels will be delivered to guest rooms upon your request. Common Areas Common areas will be cleaned and sanitized as always. High touch areas such as door knobs, banisters and door jams will be cleaned even more frequently by staff. Hand sanitizer will be made available throughout the common areas.
Cloth face masks that are washed/sanitized after each use.
Protective disposable gloves.
Kitchen At no time are the guests allowed in the kitchen area. If you need something, please, ask us. Kitchen sanitation procedures as always will continue with: As always our high-temperature commercial grade dishwasher to sanitize dishes, silverware and glassware. Surfaces, as always cleaned and sanitized per CDC requirements.
Additional Our promise to you is to make Ponderosa Ridge A Bed & Breakfast as safe and welcoming as possible. Your promise to us is to do your part to minimize risks by social distancing, hand washing, and following sanitizing guidelines.